CGC holds all its customers, whether they are governmental or private, in the highest regard, and we are proud to consider you part of our family. We have designed an integrated, robust Customer Care System so that you can interact with us and convey any suggestions, inquiries or complaints. All requests are reviewed personally, and we will contact you within 48 hours of your submission.
To find out more about customer actions in our Quality Management System, please click the links below:
CUSTOMER COMPLAINTS HANDLINGS (EA)
CUSTOMER SATISFACTION (EA)
For questions, complaints, or suggestions, email icc@cgc-kw.com or call (+965) 2434 4610.
If you prefer, you can meet in person with a customer service representative to discuss or register inquiries or complaints.
Customer Survey
Every year, we survey customers to assess your perceptions of our company, our products and services, our employees, and anything else we can improve upon.
The Customer Satisfaction Survey is accompanied by a formal letter and sent out to all our clients. We welcome and value your feedback and suggestions about how we can improve so that we continue to give you the best service possible. After all responses and suggestions have been received and processed, the survey results are sent to our clients as part of our transparency policy.
Thank you for your interest in the Combined Group Contracting Company, and we look forward to providing you with the best possible services.
